Header Blog

How to Improve Customer Loyalty in Subscription Management

Written by Uta Trillhose auf Apr 16, 2014 1:52:00 PM

icon_supportTaking out a subscription a customer starts a long-term business relationship with you. Over time, changes may occur that both parties need to be brought to the attention - contact information, bank account or other contract details. 

Topics: Subscription Management, Subscription Billing, Contract Management, Salesforce

Dunning well done?

Written by Uta Trillhose auf Apr 11, 2014 10:55:00 AM

icon_reminder

It's uncomfortable placed between the customer loyalty and the business need: the reminder. How do I remind right? What should I be aware of?

It is definitely your right to get your money for your product or service in a reasonable time frame. But scaring away your customers with nasty letters and unclear dunning charges can't be the best way, right?

Topics: Invoicing, Abo-Commerce, Payment Processing, Dunning, Salesforce

How to Bill Software-as-a-Service Automatically

Written by Uta Trillhose auf Mar 20, 2014 3:13:00 PM

This question is asked quite often: Can I bill a Software-as-a-Service (SaaS) service with new order, re-order or upgrade order with bill.ON automatically too?

Our answer is: Yes, sure. The starting point is always the opportunity.
This is how it's done:

Topics: Invoicing, Abo-Commerce, Subscription Billing, Billing, Order Management, Recurring Billing, Salesforce

What is Really Important in Choosing a System for E-Invoicing?

Written by Marko Fliege auf Mar 6, 2014 2:18:00 PM

icon_process-consultingA part of the area surrounding the electronic invoice is the creation and distribution of bills. Concerning the implementation of software systems it might be quite easy to define projects as never ending stories. However, in our daily work we often automate single business processes first and experience the users the benefits of the new solution within a short time.

Topics: System Selection, Salesforce

Self-billing or Reversal Invoice - What is what?

Written by Marko Fliege auf Feb 6, 2014 9:00:00 AM

Every now and then I get asked by our customers, and also of the freelancers in our Coworking Space, how to credit an invoice issued wrongly. Since there recently was a small change in the legislation to invoice correction and credit in Germany, I would like to take this opportunity to present the facts for this purpose at a glance.

Topics: Invoicing, Billing, Payment Processing, Invoice cancellation, credit, Salesforce